Refund Policy

REFUND & RETURN POLICY - AURAPATCHES

You may request a return within 90 days from your order date.

For Unused/Unopened Products:

  • Product must be in original, unopened packaging
  • Return shipping costs are the customer's responsibility unless Shipping Protection was purchased at checkout
  • Returns must include a tracking number shared with us via email

For Used Products ( 90-Day Guarantee):

  • If you've used AuraPatches consistently and it hasn't worked, you do NOT need to return it
  • Simply contact us, answer a few usage questions, and we'll process your refund or send a replacement

Please Note: AuraPatches requires 2-4 weeks of consistent daily use for optimal results, as your body needs time to adjust and respond to the transdermal delivery system. We ask that you give the product adequate time before requesting a refund.

Our Promise: We stand behind every AuraPatches order we sell. If you're not completely satisfied, we'll make it right. Period. Your satisfaction comes first.

Response Time: Contact us at info@tryaurapatches.com and receive a response within 24-48 hours — guaranteed.

🛡️ OUR 90-DAY "FOCUS OR FREE" GUARANTEE

We're confident AuraPatches will help improve your focus and mental clarity. That's why we offer one of the strongest guarantees in the industry:

No Results? If you've used AuraPatches consistently for at least 2 weeks and haven't seen improvement, we will:

  • Send you a FREE replacement order
  • Issue a 100% refund, your choice

No hoops. No hassle. Just email us and we'll take care of you.

📦 DEFECTIVE PRODUCT? WE FIX IT IMMEDIATELY

Received a defective order? We're sorry and we'll make it right instantly.

Simply email us at info@tryaurapatches.com with:

  • Your order number
  • A brief description of the issue
  • A photo of the defect (if visible)

We will ship a FREE replacement immediately — no need to return the defective product first. Your satisfaction comes first.

💳 HOW TO REQUEST A REFUND

Important: To receive the fastest refund possible, please contact us directly via email before initiating any dispute with your bank or credit card company.

Why? Bank disputes and chargebacks can take 45-60 days to process in our database, and this will delay your refund or replacement.

When you contact us directly, we can resolve your issue and process your refund within 1-2 business days.

If the issue is our fault — we refund immediately. No questions, no delays.

To request a refund, email info@tryaurapatches.com with:

  • Your order number
  • The reason for your refund request
  • A photo of the product and packaging

After we receive your email, we may ask a few simple questions about how you used AuraPatches. This helps us ensure the product was given a fair chance to work (consistent daily use, adequate time, proper application, etc.). Once confirmed, your refund will be processed promptly.

⏱️ REFUND TIMELINE

Situation Resolution Time
Defective product Replacement shipped within 24-48 hours
No results after 2 weeks Refund processed within 2-3 business days
Standard return (unused) Refund processed within 2-3 business days after product received
Bank dispute (not recommended) 45-60 days

 

🚚 SHIPPING & DELIVERY

Shipping Delays: Refunds for shipping delays beyond expected timeframes are not available, as these delays depend on the courier and are outside our control.

However, you ARE entitled to a full and immediate refund if:

  • Your package has not been delivered within 90 days from your order date
  • You purchased Shipping Protection and the delivery exceeded the limits in our Shipping Policy

Lost Packages: If your tracking shows no movement for an extended period (more than 10 business days), contact us. We'll work with the carrier to locate your package or ship a replacement product FREE OF CHARGE.

❌ WHAT WE CANNOT REFUND

To ensure fairness for all customers, refunds are not available in these situations:

  • Product was not used according to our instructions (inconsistent use, insufficient time, improper application, etc.)
  • Return request made after 90 days from order date
  • Shipping fees (unless Shipping Protection was purchased)
  • Orders where a bank dispute/chargeback has been initiated (please contact us first!)

🙋 HAVE A PROBLEM? WE'RE HERE TO HELP

We believe in solving problems, not creating them. Whatever issue you're facing:

  • Defective product? → Free replacement, no return needed
  • Not seeing results? → Let us help troubleshoot application and usage
  • Any other concern? → Email us and we'll find a solution

Contact us: info@tryaurapatches.com
Response time: Within 24-48 hours, guaranteed

📧 CONTACT INFORMATION

Email: info@tryaurapatches.com
Response Time: Within 24-48 hours

For the fastest resolution, always include your order number in your email.

Last updated: January 2026